Policies & Service Agreement

Puget Sound Pro Moving LLC
Licensed • Insured • Local WA Team
UBI: 605966218 001 0001

📦 Services Covered

• Local Moving (Residential & Commercial)
• Long-Distance Moving (In-State & Out of State)
• Packing & Unpacking
• Assembly / Labor Help
• Junk Removal
• Cleaning (Move-Out / Turnover)
• Airbnb / House Setup
• Storage Help (Transport & Coordination)
• Package Receiving (Availability-Based)

💳 1) Reservation & Security Deposit

• A non-refundable reservation deposit is required to secure your date and crew.
• This is not an extra fee and is applied toward your final invoice.
• The deposit reserves labor, routing, scheduling, and preparation time.
• If you cancel, reschedule, or are not ready at the scheduled time, the deposit is forfeited.

💲 2) Pricing Models

We use multiple pricing models depending on job type, materials, access, time, and distance:

• Hourly – commonly used for moving, labor jobs, large cleanouts, and time-based projects.
• Flat / Load-Based – commonly used for standard junk removal based on truck space.
• Weight-Based – may be used when weight better reflects labor, distance, load density, or disposal costs.

We reserve the right to select the most accurate pricing model for each job.

⚖️ Weight-Based Pricing (Moving + Junk Removal)

Puget Sound Pro Moving LLC may use weight-based pricing for certain jobs where weight is the most accurate way to price the work. Weight-based pricing can apply to both moving and junk removal depending on job type, distance, load density, and disposal requirements.

Moving — When Weight-Based May Apply

• Long-distance moves (in-state or out-of-state)
• Commercial relocations
• High-volume moves (large households, storage transfers, warehouse-style moves)
• Dense shipments (books, equipment, safes, packed storage units, etc.)
• When weight better reflects labor, truck capacity, and distance involved

Junk Removal — When Weight-Based May Apply

• Dense/heavy debris loads (construction debris, concrete, dirt, roofing, appliances, etc.)
• Loads where dump fees and weight charges significantly impact the final price
• Commercial cleanouts or material-dense removals

Important: Weight-based pricing is not automatically applied. It may be used as an alternative and comparison model when hourly or volume-only pricing would not accurately reflect the job. Final pricing may change based on actual measured weight/volume, access conditions, and disposal requirements.

Estimated Weight Rate (when used): $0.60 – $0.80 per pound (varies by job)

⏳ 3) Minimums & Time Billing

• Standard jobs: 3-hour minimum
• Some jobs: 5-hour minimum (you will be notified)
• Time is billed from our office to your location and back to our office
• Delays due to access issues remain billable

🚚 4) Travel, Fuel & Mileage

• All jobs are billed from office → job → back to office — no exceptions.
• Additional charges may apply for fuel/gas, long-distance travel, mileage, out-of-area routes.

🏠 5) Customer Responsibilities

• Provide clear access, parking, gate codes, and elevators
• Secure pets and children
• Mark fragile/high-value items
• Ensure pathways are safe and clear

🪜 6) Stairs, Long Carries & Heavy Items

• Stairs, long distances, tight turns, and specialty items may increase time and cost.
• Disassembly/reassembly is billable unless agreed in writing.

🗑️ 7) Junk Removal Restrictions

• We may refuse hazardous materials, chemicals, fuels/oils, medical waste, biohazards, or illegal items.
• Junk removal pricing is based on volume + weight + material type; disposal requirements may affect price.

🧾 8) Right to Adjust Pricing

Final pricing may change if the job differs from the information provided (hidden items, heavier materials, added labor, longer time, access issues, or different item types/disposal requirements).

🛠️ 9) Damage & Liability

• Pre-existing damage must be disclosed.
• We are not responsible for structural weaknesses or customer-packed boxes.
• We are not liable for third-party building restrictions (elevators, time windows, rules, etc.).

🌧️ 10) Weather & Force Majeure

Severe weather, road closures, disasters, or other uncontrollable events may cause delays or rescheduling.

💵 11) Payment Terms

• Payment is due immediately upon completion.
• Accepted: Cash, Zelle, Card (as confirmed).
• Non-payment may result in collections or legal recovery where allowed.

📜 12) Agreement

By booking, submitting a request, or paying a deposit, the customer agrees to all terms above.